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General questions

1.How do you accept payment?
We accept payment through PayPal.
Clicking the button “Add to Cart” on this website, it will show you how to complete the payment step by step. Should you require further help, please feel free to contact us by email or phone.
2. What is Backorder ? How do you handle it?
We do our best to keep products on-hand, but there are times when products are out of stock but will be back in stock in a short period of time. In such case, our customers may still order the item, and the item will be reserved for the customer against our incoming stock. This is what is known as a backorder.
It is in the customer's best interest to place an item on backorder so when items come back into stock they will be the first to receive the items; this is “our first come, first service” policy. Occasionally backordered items are canceled by the manufacturer and may not be available - in this case you would be notified by our customer service department. You may cancel a backorder at any time prior to shipment by notifying our customer service department. Backordered items will not be charged to credit card orders until the item has shipped from our warehouse. However, any other form of payment will result in an immediate charge. Please note that all items placed on back order will ship by Standard UPS Ground Service only.
3. How do you deal with incorrect price due to typographical errors ?
In the event a product is listed at an incorrect price due to typographical error, we shall reserve the right to refuse or cancel any order placed for product listed at the incorrect price, no matter whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your account.

Technical questions
1. My new battery isn’t charging. Is it defective?
Usually NO. New batteries come in a discharged condition and must be fully charged before use. It is recommended that you fully charge and discharge the new battery three to four times to allow it to reach its maximum rated capacity.
When charging the battery for the first time, it is generally recommend an overnight charge (approximately twelve hours). The device may indicate that charging is complete after just 10 or 15 minutes. This is a normal with rechargeable batteries. New batteries are hard for the device to charge; they have never been fully charged and not broken in. Sometimes the device’s charger will stop charging a new battery before it is fully charged. If this happens, remove the battery from the device and then reinsert it. The charge cycle should begin again. This may happen several times during the first battery charge. Don’t worry; it’s perfectly normal.
2. Is it possible to upgrade the device’s battery to a new chemistry?
Ni-Cd, Ni-MH and Li-ion are all fundamentally different from one another and cannot be substituted unless the device has been pre-configured from the factory to accept more than one type of battery chemistry. Please refer to your manual to find out which rechargeable battery types the particular device supports.
3. What is the “Memory effect” ? And how to avoid it?
Ni-Cd batteries, and to a lesser extent Ni-MH batteries, suffer from what’s called the “memory effect”. What this means is that if a battery is continually only partially discharged before recharging, the battery “forgets” that it has the capacity to further discharge all the way down and gradually loses its maximum energy capacity. To illustrate: If you, on a regular basis, fully charge your battery and then use only 50% of its capacity before the next recharge, eventually the battery will become unaware of its extra 50% capacity which has remained unused. Your battery will remain functional, but only at 50% of its original capacity.
The way to avoid the dreaded “memory effect” is to fully cycle (fully charge and then fully discharge) your battery at least once every two to three weeks. Batteries can be discharged by unplugging the device’s AC adaptor and letting the device run on the battery until it ceases to function. This will insure your battery remains healthy.
4. What is a “smart battery”?
Smart batteries have internal circuit boards with smart chips which allow them to communicate with the notebook and monitor battery performance, output voltage and temperature. Smart batteries will generally run 15% longer due to their increased efficiency and also give the computer much more accurate "fuel gauge" capabilities to determine how much battery running time is left before the next recharge is required.
5. The battery will run the computer but the fuel gauge does not register or recognize anything or it shows a question mark. What is wrong?
You may need a smart battery, which will interface with the computer’s software. Not all batteries have a smart option. If there is a fuel gauge, then there is a smart battery available. Most new notebook computer batteries are smart which means that they have internal microprocessors that will allow the battery and the computer to communicate

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